Q : Are the filters easy to install?
A : Yes, the filters can usually be installed without using specialized tools in only a few minutes.
Q : Do you offer installation service?
A : Yes, we provide installation services (only for standard faucet) in selected cities and towns.
Q : How often do we need to change the AQUASANA cartridges?
A : We recommend that you change them every 6 months or 500 gallons (1900 litres).
Q : There are only two persons in my family using the AQUASANA filter. Do I still need to replace the filters every six months or 500 gallons (1900 litres)?
A : You do not need to since one set of cartridge can filter up to 500 gallons of pure water. If you use less, it is not necessary to replace the filters every six months. Our studies also show that the water quality is still good even after 1000 gallons of water filtration.
Q: If I do not join the 'Water4Life' program, can I still purchase the cartridges for a special price?
A: Yes, you can. If you buy 2 sets at a time, you may enjoy up to 25% discount off the cartridge price. However, if you do not change the cartridges every 6 months, you will not enjoy the benefits of lifetime warranty.
Q : Do I need to install a pre-filter?
A : A prefilter is necessary unless you have already installed our WATERBORN outdoor water filter.
Q: How long is the life of the pre-filter? How much does the replacements cost?
A: The pre-filter is made of Doulton Stereasyl ceramic. It can filter out contaminants as small as bacteria and germs. The life of the pre-filter lasts for about 2000 gallons or above unless the water quality in your area is bad. The price of the pre-filter is RM150/set, while the priceof the ceramic cartridge is RM80/pc.
Q: My kitchen has limited space. Will it be difficult to install an AQUASANA filter?
A : Limited space is not a problem. Our countertop filters take up a minimum space of 18cm x 11cm for the base. For an even more space-saving option, choose our undersink model.
Q : Will installing the drinking water filter affect my tap water pressure?
A : No, the water pressure of your unfiltered tap water will not be affected at all.
Q: Will the countertop model be connected to my faucet head?
A: The countertop model come with adapters to fit almost all standard faucets. If you have a narrower or wider faucet, contact us for a special adapter. If you have spray-type faucet, we recommend either purchasing an undersink model or installing a new faucet. We can provide an excellent replacement faucet that can be changed in a matter of minutes by a plumber or your building maintenance workers.
Q: Can I use my existing single-hose faucet with the AQUASANA system.
A: No, our faucets use a special three-hose design to prevent pressure damage to the system. high pressure surges which can cause filter system rupture and leakage if the filter is installed using a single-hose faucet.
Q: Do you provide after sales service? Who we should looking for if we encounter problem?
A: All our existing or new customers enjoy the after sales services provided by our company. All you need to do is call our service hotline and we'll arrange door to door service as soon as possible!